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Frequently Asked Questions

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  • How can TheNuts pay rakeback?  

    If you sign up to play through our links we will be compensated for bringing you as a new customer to their poker room by receiving a portion of the revenue you generate. We then return the majority of this money to you, as your rakeback payment.

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  • What is Rake?  

    Poker Rooms make money by taking rake from their tables. For example, if a $50 pot is played at a $.25/$.50 NL table, the player who ultimately wins the pot may only receive $48, with the Poker Room collecting $2 in rake. The amount raked is normally around 5% of the total pot, with a maximum of $3 per hand. Rake percentages and maximums will very by poker room. If you participate in a $10+$1 tournament, the +$1 is taken by the poker room as rake.

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  • My MGR was over $500 last month, when will I get my free subscription to CardRunners?  

    Accounts are usually activated for the free month between the 10th-15th of the following month.

    Every month we usually take at least a week into the new month before we compile our list of players that have qualified for the free CardRunners promotion. Before we send off our list of qualified players we have to be sure that all of the stats for the previous month are updated correctly and that everyone who met the $500 in MGR requirement is included. Sometime around the 10th we usually finalize our list of players and send the information off to CardRunners who will credit your CardRunners account with a free month of access.

    Beginning in May of 2011, players can no longer qualify for the free training program by playing on Full Tilt Poker. Full Tilt Poker players can earn free CardRunners separately through TrulyFreePokerTraining.com

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  • I am successfully linked for rakeback but my TheNuts Available Balance never goes up, why is that?  

    Over the years most poker rooms have elected to handle their rakeback payments themselves, for example Full Tilt will automatically calculate a players' stats and issue their weekly payments directly to their Full Tilt account every Friday.

    Your TheNuts site balance will only be affected if you play on a poker room that does not have automated payments. Among our current offers, the only site that pays out through us is Bodog. Other things that will affect your available balance are TheNuts referral earnings and CardRunners reimbursments.

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  • How does TheNuts know how much rake I have generated?  

    Every day we download our affiliate reports directly from the poker rooms to ensure that our stats are up to date and accurate. The stats are uploaded daily, and you can monitor them by logging in to your Rakeback account.

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  • How is rakeback calculated?  

    There are two main types of rakeback calculation, Contributed and Dealt. On a site that uses the contributed method, players will only receive rakeback credit if they contribute money to the pot. For example, if there are 6 players dealt into a hand and 3 players fold prior to the flop without putting any money into the pot, they will not receive any rakeback credit for the pot, regardless of how large it gets. If the player on the button raises, the small blind folds, and the big blind calls, then those 3 players would each receive an equal share of the rake credit. If $3 is eventually raked from the pot, each of these 3 players would receive $1 added to their MGR. Even if a player only puts in the small blind, if rake is taken from the pot that player will receive an equal share.

    Sites that use the dealt method of rakeback calculation will calculate your rakeback very differently. Every player that is dealt into a hand, regardless of whether they put money into the pot will receive an equal share of the rake credit. If you look at the above example, the 3 players that folded would also receive a share of the rake credit. If $3 was raked from a pot where 6 players were dealt in, and 3 players contributed money, everyone would receive $.50cents towards their MGR.

    The two methods both have their advantages, and it may depend on your playing style as to which one is more beneficial for you.

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  • Can I get Rakeback on PokerStars?  

    Unfortunately PokerStars does NOT offer rakeback - instead they offer VIP benefits to all players that can be quite lucrative. In addition to the VIP benefits, players that sign-up on PokerStars through TheNuts can take part in all of our exclusive promotions going forward which adds extra value.

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  • I already have a rakeback account on Absolute Poker, can I sign-up for rakeback on UB?  

    Unfortunately the Cereus network only allows its players to have rakeback on one of the sites on their network. If you have an Absolute Poker rakeback account, you will not be able to register a new rakeback account on UB. If you have a rakeback account on UB, you cannot register a new rakeback account on Absolute Poker. You are allowed to have poker accounts on both poker rooms, but only one is allowed to have rakeback.

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  • Will spending my Absolute Poker Points result in an MGR deduction?  

    As of March 1st, 2011 spending your Absolute Poker points WILL result in an MGR deduction. You will be deducted $.01 for every point spent, or $1 for every 100 points. The deduction will also be applied when converting your points to cash.

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  • What will Full Tilt Poker deduct for?
     

    Full Tilt Poker will deduct for a number of different things, familiarizing yourself with their deductions can help you to maximize your value at the tables.

    1. 100% of all bonuses are deducted on Full Tilt Poker. Every time bonus money hits your account, it is subtracted from your overall rake. However, it is always a good idea to take bonuses when they are offered, as you will end up making more money in the long run. For example, if you rake $100 in a month you would normally receive 27% of it back as rakeback payment, which equals $27. However, if you receive a $20 bonus your overall MGR will be deducted to $80. You then would receive 27% of the $80, which equals $21.60. While this is less than $27, when you factor in the $20 you received in rakeback you will have earned $41.60 in extra money on $100 contributed in rake.

    2. All of the points you spend on Full Tilt Poker will result in a deduction from your MGR at the rate of $4 deducted per 1,000 points spent.

    3. Every time you play in a tournament that has added money, or an ‘overlay’ the players will all evenly be deducted. For example, if there is a $10,000 Guaranteed tournament on Full Tilt Poker with a $10 buy-in and only 900 players sign up to play, Full Tilt is forced to contribute $1,000 to the prize pool. This $1,000 is then evenly deducted from the MGR of the participating players. $1,000 divided by 900 = $1.11 Therefore each player will face a deduction of $1.11from their MGR.

    4. There are also cash out and deposit fees on Full Tilt Poker. Every time you deposit money you will generally be deducted between 3-10% of the deposit amount. Cash outs are relatively unknown, as the cost of a cash out varies depending on the processor used. We recommend using paper checks or bank wires, as they are believed to have a small set fee.

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  • I qualified for an Absolute Poker rake race payment last month, when will I receive the money?  

    Rake Race payments on Absolute Poker will arrive directly in your Absolute Poker account some time between the 10th and 15th of the following month. We usually take about a week into the new month to update all of our stats for the previous month, once we are confident that the rake race leaderboard that we have is updated correctly we will then send that information to Absolute Poker. They will verify the stats again, and issue the payments.

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  • I already have a rakeback account on UB, can I sign-up for rakeback on Absolute Poker?  

    Unfortunately the Cereus Network only allows players to have one rakeback account on their network.  For example, if you already have a UB rakeback account, you will not be able to register a new rakeback account on Absolute Poker. Conversely, if you already have a rakeback account on Absolute Poker you cannot register a new rakeback account on UB. You may have poker accounts on both sites, but you can only have rakeback on one.

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  • What will UB deduct for?  

    UB will deduct three main things from your MGR...

    You will be  deducted for 100% of the bonuses that you receive on UB. That means if you raked $120 but received $40 in bonuses your payable MGR would be $120 - $40 = $80.00. Generally speaking though, receiving a bonus in addition to rakeback will net you more money than if you receive only one by itself. In the above example, if you raked $120 you would normally get 30% of that back as your rakeback payment, or $40. If you received the bonus of $40 you would receive 30% of $80 ($120 - $40) which equates to $24.00, however, when you factor in the $40 you also received in bonuses you ended up receiving $64 total on only $120 raked, netting much more money in the long run. You are only deducted for the amount of the bonus that you clear.

    UB will also deduct for deposits from US players, the deduction usually ends up being between 5-10% of the deposit amount. Because of these deductions, we recommend that you not deposit and cash out unless absolutely necessary as it will lower your rakeback. At this time there are no deposit deductions for non-US players.

    As of March 1st, UB will deduct for spending UB Points. You will be deducted $.01 for every point spent, or $1 for each 100. This includes points that are spent converting points to cash.

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  • Will spending my UB Points result in an MGR deduction?  

    As of March 1st, 2011 - you WILL be deducted for spending your UB points at the rate of $.01 deducted per point spent. Thus you will receive a $1 deduction for every 100 points you spend. This includes points that are converted to cash.

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  • I qualified for a UB rake race payment last month, when will  I receive the money?  

    Rake Race payments will arrive directly in your UB account some time between the 10th and 15th of the following month. We usually take about a week into the new month to update all of our stats for the previous month, once we are confident that the rake race leaderboard that we have is updated correctly we will then send that information to UB. They will verify the stats again, and issue the payments.

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  • Does Full Tilt Poker deduct for spending Iron Man Medals?  

    Full Tilt Poker does not deduct directly for using Iron Man Medals. However, if you use your Iron Man Medals to purchase FTP points, you will be deducted at the normal rate when you use them. If you use your Iron Man Medals to buy into a tournament, and the tournament has an overlay, you will be deducted as usual for that, and if you use your medals to purchase a bonus you will also receive a deduction for the bonus. You are never deducted directly for spending Iron Man Medals, however, using the medals for anything that would normally result in a deduction, would bring on a deduction. 

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  • I qualified for the Full Tilt Poker freeroll, where can I find the tournament and how do I register?  

    It is important to remember that you qualify for a current months freeroll through your play during the previous month. For example, all new players who registered during the month of July, and those who raked $75 in July would be eligible to play in the August freeroll. The tournament is normally created on the Monday or Tuesday before the tournament starts, and we will then send out an email to all of the qualified players with the tournament ID number and instructions on how to register.

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  • I registered through TheNuts on Full Tilt Poker in the past, but I have not played in a long time. Will I still receive rakeback?  

    If you have ever received rakeback on your account in the past, you should be good to go. However, Full Tilt has a '60-day' rule where you MUST deposit and play within 60-days of registering on Full Tilt. If you do not, you will be unlinked and will not be able to receive rakeback. After you register through TheNuts.com be sure to deposit and play as soon as possible!

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  • Can my existing InterPoker account be linked for rakeback?  

    Generally speaking retags are tough to come by, but we would be happy to send your information off to the poker room to see if they would be willing to link you to us for rakeback. Please fill out our retag request form here, and we will check with the poker room and get back to us as soon as possible.

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  • When will I receive my InterPoker Rakeback?  

    InterPoker rakeback payments are issued monthly, before the 15th of the following month for your play during the previous month. For example, if you earn $100 in rakeback during the month of July you would expect your rakeback by August 15th, at the latest.

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  • When are rakeback payments issued on 24hPoker?  

    Players on 24hPoker will receive their rakeback earnings twice a month, on the 1st and on the 15th.

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  • When are Cake Poker Rakeback payments made?  

    Cake Poker rakeback payments will be issued directly to your Cake Poker account, every Wednesday, for your play during the previous Wednesday - Tuesday.

    For example:

    M - T - W - Th - F - St - Sn - M - T - W [payday for highlighted week]

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  • DoylesRoom Rakeback  

    Players with existing DoylesRoom Rakeback accounts will continue to receive their rakeback payments directly to their DoylesRoom account.

    The payments will be delivered twice a month. There are two pay periods, the 1st - 14th of each month, and the 15th - end of each moth. Rakeback payments will be made no later than 5 days after the end of each payment period.

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  • Can I get rakeback on Lock Poker?  

    Unfortunately players can no longer sign-up for rakeback on Lock Poker. As of June 1st, 2011, the Merge Gaming Network no longer allows new rakeback accounts.

    All sign-ups after June 1st, 2011 will be registered on Lock's VIP program.

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  • How many VIP points do I get for every $1 in rake on Lock Poker?  

    Players on Lock Poker will receive VIP points for their play. Players that signed-up prior to June 1st, 2011 and were awarded rakeback will receive 6.5 VIP points for every $1 in rake. Players that do NOT receive rakeback on Lock Poker will get 10 VIP points for every $1 in rake.

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  • Can I get rakeback on Carbon Poker?  

    Unfortunately players can no longer sign-up for rakeback on Carbon Poker. As of June 1st, 2011, the Merge Gaming Network no longer allows new rakeback accounts.

    All sign-ups after June 1st, 2011 will be registered on Carbon Poker's VIP program.

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  • When are Rakeback Payments issued on Carbon Poker?  

    For players that registered on Carbon Poker prior to June 1st, 2011 and receive rakeback, payments will will be delivered daily, right to your Carbon Poker account for your play during the previous day.

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  • When are rakeback payments issued on Lock Poker?  

    For players that registered with Rakeback BEFORE the June 1st, 2011 deadline, rakeback payments will be issued daily, directly to your Lock Poker account for your play during the previous day.

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  • How many VIP points will I receive for every $1 in rake on Carbon Poker?  

    Players that receive rakeback (must have signed-up prior to June 1st, 2011) will receive 6.5 VIP points for every $1 in rake. Players that do NOT receive rakeback will receive 10 VIP points for every $1 in rake they contribute.

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  • Can I get rakeback on RPM Poker?  

    Unfortunately players can no longer sign-up for rakeback on RPM Poker. As of June 1st, 2011, the Merge Gaming Network no longer allows new rakeback accounts.

    All sign-ups after June 1st, 2011 will be registered on RPM's VIP program.

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  • When are RPM rakeback payments issued?  

    For players that registered with rakeback BEFORE the June 1st, 2011 deadline, rakeback payments will be issued daily, directly to your RPM Poker account for your play during the previous day.

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  • How many VIP points will I receive for my play on RPM Poker?  

    Players that signed-up with rakeback prior to the June 1st, 2011 deadline will receive 6.5 VIP points for every $1 they contribute in rake.

    Players that do NOT receive rakeback on RPM will receive 10 VIP points for every $1 contributed in rake.

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  • Can I get rakeback on Overbet?  

    Unfortunately players can no longer sign-up for rakeback on Overbet. As of June 1st, 2011, the Merge Gaming Network no longer allows new rakeback accounts.

    All sign-ups after June 1st, 2011 will be registered on Overbet's VIP program.

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  • When are Overbet rakeback payments issued?  

    For players that registered with Rakeback BEFORE the June 1st, 2011 deadline, rakeback payments will be issued daily, directly to your Overbet account for your play during the previous day.

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  • What is the VIP Point conversion on Overbet?  

    Players that signed-up with rakeback prior to the June 1st, 2011 deadline will receive 6.5 VIP points for every $1 they contribute in rake.

    Players that do NOT receive rakeback on Overbet will receive 10 VIP points for every $1 contributed in rake. 

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  • When are Euro Club Poker rakeback payments issued?  

    Euro Club Poker rakeback payments are issued every Wednesday, for your play during the previous Wednesday for Tuesday. Thus every Wednesday is both payday for the previous 7 days and the first day of the new pay period.

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  • When is rakeback paid on 32Red?  

    Rakeback on 32Red is paid out whenever you want it to be! For every $1 in rake you contribute you will receive 30 loyalty points, and players can instantly redeem 100 loyalty points for $1. Any time you have over 100 loyalty points you can turn them in to cash.

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  • When are rakeback payments issued on NoiQ Poker?  

    Those on the flat rakeback program will be paid weekly, every Friday, directly to your NoiQ back office. Those on the VIP structure will be paid monthly, at the beginning of the following month.

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  • Are total rake and MGR the same thing?  

    While these two numbers can sometimes be the same, they are generally very different. Your total rake is the total amount of rake you have contributed at the tables.

    Your Monthly Gross Revenue (MGR) is your total rake minus your deductions. The various poker rooms will occasionally deduct from your rake for certain offenses, whether its receiving a bonus or transaction fees, each room’s policies are different. When you start playing on a new room, it is always a good idea to familiarize yourself with their deduction policies to help minimize your deductions and maximize your rakeback.

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  • Why are my rakeback earnings not as high as I expected them to be?  

    For most poker sites, the rakeback you can earn is not a direct percentage of your rake, but rather a percentage of the net revenue (MGR/NGR) the poker site has generated from your play. To get this number, first your rake is added up and then certain deductions are made before coming up with the final number. You then receive your percentage of the final net revenue number. Deductions are the main reason for unexpectedly low rakeback amounts, although sometimes it has to do with the method of rakeback calculation that is used by the poker room you are playing on.

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  • Can I get rakeback on my existing account on a poker room?  

    Generally speaking retags are difficult to come by as most sites have very strict policies when it comes to moving accounts between trackers. However, it is always worth a try! If you click on the 'Customer Support' button at the top of the TheNuts page, you will see a 'Rakeback on Existing Accounts' button under the Email support option. If you click there and submit your information, we will be happy to see if we can link your existing accounts to us.

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  • Do you offer any rakeback deals that are not listed on the site?  

    We do not currently offer any rakeback deals that are not listed, however, we are constantly adding new sites to appeal to more players. If you have a site that you would like to see us offer, please email support@thenuts.com and we will do our best to make it happen!

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  • Can my existing account on Full Tilt Poker be linked for rakeback?  

    Generally speaking Full Tilt does not allow for retags, however we can always try. If you fill out our form here, we will check with the poker room and get back to you as soon as we hear back from them regarding the status of your account.

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  • I am a French player and can't play on the international Full Tilt site - can I still recevive rakeback?  

    Yes you can! If you were already a rakeback player with us on Full Tilt Poker before the launch of fulltiltpoker.fr, you simply need to create a new account on fulltiltpoker.fr with the same username and account information that you had on the international fulltiltpoker.com site or use their account migration system and your rakeback will be transitioned over.

    If you are a French player registering a new account on Full Tilt Poker, the links on our site should automatically direct you to .fr site, where you can register, input our referral code (bonus code) and then begin receiving rakeback.

    Players on the .FR site are eligible to compete in our exclusive rake race each month. Your stats will be converted from Euros to Dollars and uploaded daily. Unfortunately since the .FR site is completely separate from the international site .FR players won't be able to compete in our freeroll tournaments.

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  • I qualified for a Full Tilt Poker rake race payment last month, when will I receive the money?  

    Rake Race payments on Full Tilt Poker will arrive directly in your FTP account some time between the 10th and 15th of the following month. We usually take about a week into the new month to update all of our stats for the previous month, once we are confident that the rake race leaderboard that we have is updated correctly we will then send that information to Full Tilt. They will verify the stats again, and issue the payments.

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  • When will I receive my rakeback payments on Full Tilt Poker?  

    On Full Tilt Poker you will receive your rakeback payment every Friday, directly to your Full Tilt Poker account based on the MGR that you accumulated during the previous Tuesday - Monday.

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  • How does rakeback work?  

    After being successfully linked on a Poker Room with our rakeback site, you will begin to receive rakeback on all of your play. The money that is raked from the pots you play will be added to your Monthly Gross Revenue, of which you will receive a percentage of back as rakeback. For example, if you contribute $100 in rake and the Poker Room you signed up for offers 30% rakeback, your rakeback payment would be $30.

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  • Why is my MGR and Rakeback negative?  

    If your rakeback and MGR statistics are negative, it is due to your account having some deductions applied to it. While the deductions depend on the poker room you play on, there are a few general offenses that will be deducted on most rooms. If your account is negative right after you created it, it is likely due to a deposit fee, or signup bonus deduction – both are common deductions on most sites. For specific information regarding deductions on the poker room you play on, please contact our support staff or search for the room in our FAQ.

    It’s worth noting that there are no deductions on the Cake Poker Network.

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  • What is a skin?  

    There are many different poker networks that support multiple poker rooms, for example, UB and Absolute Poker are both skins on the Cereus Network. This means that they share the same player base and players on both UB and Absolute Poker can play in tournaments, SNGs and cash games against one another, despite being on a different poker client. Skins typically have some special promotions as far as exclusive tournaments or different bonuses that differentiate them, but by in large you get a similar experience by playing on any of the available skins on a certain network. We have many different skins on multiple networks, which can be viewed on the left hand side of our rakeback pages.

    If you want to receive rakeback on a poker room but are not able to do so, opening an account through TheNuts on another skin of the same network is a great alternative.

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  • If I get a new computer or play from a different location, will it affect my rakeback?  

    No it will not. Once you are linked for rakeback on a poker room, you will always receive rakeback there while playing on your account. If you are visiting a friend or family member and play a few hands on their computer you will still receive rakeback for it.

    In addition, if you buy a new computer and install a poker room in which you have rakeback, you will still receive rakeback. The only thing that matters is that you play on your account, the computer or location you play from will have no impact.

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  • If i have to re-install the poker room software, will I lose my rakeback?  

    No, once you have been linked for rakeback you can uninstall or re-install as much as you would like. You will be tracked for rakeback in the poker rooms system and it will not matter where you play from, if you re-installed, or if you bought a new computer.

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  • Am I allowed to have rakeback on more than one poker room?  

    Yes, you can have rakeback on multiple poker rooms; however, most poker networks will only allow you to have one rakeback account on their network. For example, you would not be able to register for a rakeback account on Cake Poker AND DoylesRoom since they share the same network. Generally speaking, your first rakeback account on a poker network will be the only rakeback account you get on that network. You are more than welcome to have multiple rakeback accounts on different networks though, for example you could register on Full Tilt, Cake Poker, UB, and Players Only and have no problems because they are all on different networks.

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  • I registered on a poker room but am still listed as 'verifying with room', why is that?  

    Once you have created your account on our rakeback site and added your poker room name to your profile, it will automatically start as ‘Verifying with Room’. Once we upload stats, and the poker screen name that you have listed in your rakeback account appears on those stats your status will be automatically changed from ‘Verifying with Room’ to ‘Linked’.

    You cannot wait for your account to show up as ‘Linked’ before you start playing, as many poker rooms won’t put players on our reports until you have made a deposit and started playing. Once you have registered through us on a given poker room, made a deposit and played a few raked hands, your account status should switch to ‘Linked’. 

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  • I referred a friend a few months ago, but I just noticed he is not tracked to me. Can you link him to me?  

    Unfortunately we cannot retroactively link players with existing rake histories to your referral code. If you refer a player, please make sure that they are listed on your affiliate page right after they sign-up. If they don’t appear, please contact our support department as soon as possible. 

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  • What will Absolute Poker deduct from my MGR?  

    Absolute Poker will deduct three main things from your MGR...

    You will be  deducted for 100% of the bonuses that you receive on Absolute Poker. That means if you raked $120 but received $40 in bonuses your payable MGR would be $120 - $40 = $80.00. Generally speaking though, receiving a bonus in addition to rakeback will net you more money than if you receive only one by itself. In the above example, if you raked $120 you would normally get 30% of that back as your rakeback payment, or $40. If you received the bonus of $40 you would receive 30% of $80 ($120 - $40) which equates to $24.00, however, when you factor in the $40 you also received in bonuses you ended up receiving $64 total on only $120 raked, netting much more money in the long run. You are only deducted for the amount of the bonus that you clear.

    Absolute Poker will also deduct for deposits from US players, depending on the method used to deposit the deduction ends up being between 5-10% of the deposit amount. Because of these deductions, we recommend that you not deposit and cash out unless absolutely necessary as it will lower your rakeback. At this time there are no deposit deductions for non-US players.

    As of March 1st, AP will deduct for spending Absolute Poker Points. You will be deducted $.01 for every point spent, or $1 for each 100. This includes points that are spent converting points to cash.

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  • How can I sign-up for free training with CardRunners?  

    Please see our Free Training page for full instructions on how to get set-up with your free CardRunners videos!

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  • Can I refer a friend to TheNuts?  

    You can! After you have logged in to your TheNuts account you can select the ‘Referral Center’ tab to take you to your affiliate page. From the affiliate management page you can create a referral link, and customize the commission that you would like to receive for each of the poker rooms that we offer. You may choose from a one-time or lifetime commission on all poker rooms except for Full Tilt Poker, where you can choose from one of three one-time commissions.

    Once you have created your referral code, you should have the player you want to refer to TheNuts register an account and enter your code during the sign-up process. Once they have registered, you should see your referral listed under the referral center/view referral details. Once the player is showing up on your referral page, you will get paid your chosen commission for all of their play.

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