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Frequently Asked Questions

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  • How can TheNuts pay rakeback?  

    If you sign up to play through our links we will be compensated for bringing you as a new customer to their poker room by receiving a portion of the revenue you generate. We then return the majority of this money to you, as your rakeback payment.

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  • What is Rake?  

    Poker Rooms make money by taking rake from their tables. For example, if a $50 pot is played at a $.25/$.50 NL table, the player who ultimately wins the pot may only receive $48, with the Poker Room collecting $2 in rake. The amount raked is normally around 5% of the total pot, with a maximum of $3 per hand. Rake percentages and maximums will very by poker room. If you participate in a $10+$1 tournament, the +$1 is taken by the poker room as rake.

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  • My MGR was over $500 last month, when will I get my free subscription to CardRunners?  

    Accounts are usually activated for the free month between the 10th-15th of the following month.

    We take the first 10 days of each month to verify the statistics for the previous month. On the 11th, our stats are considered final and our system will pull a list of players that both opted-in for the promotion, and met the $500 in MGR requirement during the previous month. We will then pass the list on to CardRunners who will credit the memberships. Once we have confirmation that a player has been credited, we will notify that player.

    Players must opt-in every month in order to be automatically included for this promotion. To opt-in, log-in to your TheNuts account, select the 'edit' button under the 'Account Information' section, and enter your CardRunners information in the designated field - then select update. Players must opt-in every calendar month, as your CardRunners info will be removed on the 1st of every month.

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  • How can I sign-up for free training with CardRunners?  

    Please see our Free Training page for full instructions on how to get set-up with your free CardRunners videos!

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  • Can my existing InterPoker account be linked for rakeback?  

    Generally speaking retags are tough to come by, but we would be happy to send your information off to the poker room to see if they would be willing to link you to us for rakeback. Please fill out our retag request form here, and we will check with the poker room and get back to us as soon as possible.

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  • When will I receive my InterPoker Rakeback?  

    InterPoker rakeback payments are issued monthly, before the 15th of the following month for your play during the previous month. For example, if you earn $100 in rakeback during the month of July you would expect your rakeback by August 15th, at the latest.

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  • How does rakeback work?  

    After being successfully linked on a Poker Room with our rakeback site, you will begin to receive rakeback on all of your play. The money that is raked from the pots you play will be added to your Monthly Gross Revenue, of which you will receive a percentage of back as rakeback. For example, if you contribute $100 in rake and the Poker Room you signed up for offers 30% rakeback, your rakeback payment would be $30.

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  • Can I refer a friend to TheNuts?  

    You can! After you have logged in to your TheNuts account you can select the ‘Referral Center’ tab to take you to your affiliate page. From the affiliate management page you can create a referral link, and customize the commission that you would like to receive for each of the poker rooms that we offer. You may choose from a one-time or lifetime commission on all poker rooms except for Full Tilt Poker, where you can choose from one of three one-time commissions.

    Once you have created your referral code, you should have the player you want to refer to TheNuts register an account and enter your code during the sign-up process. Once they have registered, you should see your referral listed under the referral center/view referral details. Once the player is showing up on your referral page, you will get paid your chosen commission for all of their play.

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  • I am successfully linked for rakeback but my TheNuts Available Balance never goes up, why is that?  

    Over the years most poker rooms have elected to handle their rakeback payments themselves. This means that the room will automatically calculate, and issue the rakeback you have earned right to your account on their poker room. If you are curious as to the frequency of which a room issues their rakeback payments, please consult that rooms page on TheNuts.com. If you have any further questions, please contact support@thenuts.com.

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  • I referred a friend a few months ago, but I just noticed he is not tracked to me. Can you link him to me?  

    Unfortunately we cannot retroactively link players with existing rake histories to your referral code. If you refer a player, please make sure that they are listed on your affiliate page right after they sign-up. If they don’t appear, please contact our support department as soon as possible. 

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  • How does TheNuts know how much rake I have generated?  

    Every day we download our affiliate reports directly from the poker rooms to ensure that our stats are up to date and accurate. The stats are uploaded daily, and you can monitor them by logging in to your Rakeback account.

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  • How is rakeback calculated?  

    There are two main types of rakeback calculation, Contributed and Dealt. On a site that uses the contributed method, players will only receive rakeback credit if they contribute money to the pot. For example, if there are 6 players dealt into a hand and 3 players fold prior to the flop without putting any money into the pot, they will not receive any rakeback credit for the pot, regardless of how large it gets. If the player on the button raises, the small blind folds, and the big blind calls, then those 3 players would each receive an equal share of the rake credit. If $3 is eventually raked from the pot, each of these 3 players would receive $1 added to their MGR. Even if a player only puts in the small blind, if rake is taken from the pot that player will receive an equal share.

    Sites that use the dealt method of rakeback calculation will calculate your rakeback very differently. Every player that is dealt into a hand, regardless of whether they put money into the pot will receive an equal share of the rake credit. If you look at the above example, the 3 players that folded would also receive a share of the rake credit. If $3 was raked from a pot where 6 players were dealt in, and 3 players contributed money, everyone would receive $.50cents towards their MGR.

    The two methods both have their advantages, and it may depend on your playing style as to which one is more beneficial for you.

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  • Can I get Rakeback on PokerStars?  

    Unfortunately PokerStars does NOT offer rakeback - instead they offer VIP benefits to all players that can be quite lucrative. In addition to the VIP benefits, players that sign-up on PokerStars through TheNuts can take part in all of our exclusive promotions going forward which adds extra value.

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  • I used to have an account on DoylesRoom, what happened to my account?  

    DoylesRoom has been transformed and rebranded as Americas Cardroom. If you previously had a DoylesRoom account, it has been automatically converted in to an Americas Cardroom account. If you are correctly tracked to us, once you begin playing your stats should begin to update as usual.

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  • I used to play on Cake Poker, but now my account is on Juicy Stakes Poker?  

    Cake Poker and Juicy Stakes Poker are a part of the same parent company, and nearly identically from one another. As of September 27th, all United States based players were migrated to Juicy Stakes Poker and will play there going forward. All VIP benefits, rakeback deals, and existing funds were transferred automatically during this process.


    Players within the United States are no longer permitted to play on Cake Poker, however, Juicy Stakes presents a near identical alternative - sharing the same promotions, rakeback deal, and bonuses that are available on Cake. For more information on this change, click here

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  • When are rakeback payments issued on Juicy Stakes Poker?  

    Rakeback payments are issued weekly, every Wednesday, for your play during the previous Wednesday - Tuesday.


    For example:

    Mon - Tue - Wed - Thu - Fri - Sat - Sun - Mon - Tues - Wed

    The bolded Wednesday would be the pay date for the highlighted week.

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  • How do intertops rakeback payments work?  

    Rakeback payments on intertops are paid out once per day, directly to your intertops account. intertops rakeback is paid out in $10 installments. Once you have earned $10 in rakeback you will receive a payment. For example, if in one day you earned $35 in rakeback you would receive a $30 payment for that day ($10 + $10 + $10). The remaining $5 would move on to the next day, or until you earned enough rakeback to equal another $10 payment.

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  • Where can I see my intertops rakeback payments?  

    Go to the intertops poker homepage and log-in. When logged-in, select the 'My Account' button in the top right corner and you will be redirected to your sportsbook account. From there if you select the 'Account History' option and look under 'Deposits' you will see the rakeback payments that have been added to your account.

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  • When is Rakeback paid on GrandPoker?
     

    Rakeback payments are issued every Monday on GrandPoker, directly to your GrandPoker account. Players will also receive an email from the poker room that breaks down the payment.

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  • What countries are prohibited from playing on InterPoker?  

    At this time, InterPoker is unavailable for players within the following countries: American Samoa, Netherlands Antilles, Belgium, Brunei Darussalam, Bulgaria, China, Cyprus, France, French Guiana, French Polynesia, French Southern Territories, Greece, Guadeloupe, Guam, Holy See (Vatican), Hong Kong, Indonesia, Israel, Italy, Ivory Coast, Korea, Macao, Malaysia, Mexico, Reunion, Spain, S Pierre & Miquelon, Turks and Caicos, United States.

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  • When are rakeback payments issued on Americas Cardroom?  

    As of December 2013 rakeback payments on Americas Cardroom must be manually redeemed. As you play your rakeback earnings will be automatically released to your account balance. At any time you can click the 'Rewards' tab, then 'Rakeback' within the Americas Cardroom poker client and release your rakeback earnings to your account for use.


    Players can also manually track their payment history and view weekly payment graphs through the 'Rewards' tab within the Americas Cardroom software. 

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  • Are total rake and MGR the same thing?  

    While these two numbers can sometimes be the same, they are generally very different. Your total rake is the total amount of rake you have contributed at the tables.

    Your Monthly Gross Revenue (MGR) is your total rake minus your deductions. The various poker rooms will occasionally deduct from your rake for certain offenses, whether its receiving a bonus or transaction fees, each room’s policies are different. When you start playing on a new room, it is always a good idea to familiarize yourself with their deduction policies to help minimize your deductions and maximize your rakeback.

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  • Why are my rakeback earnings not as high as I expected them to be?  

    For most poker sites, the rakeback you can earn is not a direct percentage of your rake, but rather a percentage of the net revenue (MGR/NGR) the poker site has generated from your play. To get this number, first your rake is added up and then certain deductions are made before coming up with the final number. You then receive your percentage of the final net revenue number. Deductions are the main reason for unexpectedly low rakeback amounts, although sometimes it has to do with the method of rakeback calculation that is used by the poker room you are playing on.

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  • Can I get rakeback on my existing account on a poker room?  

    Generally speaking retags are difficult to come by as most sites have very strict policies when it comes to moving accounts between trackers. However, it is always worth a try! If you click on the 'Customer Support' button at the top of the TheNuts page, you will see a 'Rakeback on Existing Accounts' button under the Email support option. If you click there and submit your information, we will be happy to see if we can link your existing accounts to us.

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  • Do you offer any rakeback deals that are not listed on the site?  

    We do not currently offer any rakeback deals that are not listed, however, we are constantly adding new sites to appeal to more players. If you have a site that you would like to see us offer, please email support@thenuts.com and we will do our best to make it happen!

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  • Why is my MGR and Rakeback negative?  

    If your rakeback and MGR statistics are negative, it is due to your account having some deductions applied to it. While the deductions depend on the poker room you play on, there are a few general offenses that will be deducted on most rooms. If your account is negative right after you created it, it is likely due to a deposit fee, or signup bonus deduction – both are common deductions on most sites. For specific information regarding deductions on the poker room you play on, please contact our support staff or search for the room in our FAQ.

    It’s worth noting that there are no deductions on the Cake Poker Network.

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  • If I get a new computer or play from a different location, will it affect my rakeback?  

    No it will not. Once you are linked for rakeback on a poker room, you will always receive rakeback there while playing on your account. If you are visiting a friend or family member and play a few hands on their computer you will still receive rakeback for it.

    In addition, if you buy a new computer and install a poker room in which you have rakeback, you will still receive rakeback. The only thing that matters is that you play on your account, the computer or location you play from will have no impact.

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  • If i have to re-install the poker room software, will I lose my rakeback?  

    No, once you have been linked for rakeback you can uninstall or re-install as much as you would like. You will be tracked for rakeback in the poker rooms system and it will not matter where you play from, if you re-installed, or if you bought a new computer.

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  • Am I allowed to have rakeback on more than one poker room?  

    Yes, you can have rakeback on multiple poker rooms; however, most poker networks will only allow you to have one active rakeback account on their network at a time. For example, you would not be able to have two active rakeback accounts on the Revolution Network at the same time. If you already have rakeback on one poker room on a given network and would like to move to another, contact support@thenuts.com for additional information.

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  • I registered on a poker room but am still listed as 'verifying with room', why is that?  

    Once you have created your account on our rakeback site and added your poker room name to your profile, it will automatically start as ‘Verifying with Room’. Once we upload stats, and the poker screen name that you have listed in your rakeback account appears on those stats your status will be automatically changed from ‘Verifying with Room’ to ‘Linked’.

    You cannot wait for your account to show up as ‘Linked’ before you start playing, as many poker rooms won’t put players on our reports until you have made a deposit and started playing. Once you have registered through us on a given poker room, made a deposit and played a few raked hands, your account status should switch to ‘Linked’. 

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  • When are rakeback payments issued on 24hPoker?  

    Players on 24hPoker will receive their rakeback earnings twice a month, on the 1st and on the 15th.

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