TheNuts.com Frequently Asked Questions

  • What is rake?

    Poker rooms make money by taking rake from their tables. For example, if a $50 pot is played at a $1/$2 NL table, the player who ultimately wins the pot may only receive $48, with the poker room collecting $2 in rake. The amount raked is normally around 5% of the total pot, with a maximum of $3 per hand. Rake percentages and maximums will vary by poker room. If you participate in a $10+$1 tournament, the +$1 is taken by the poker room as rake.

  • How does rakeback work?

    Rakeback is exactly what it sounds like, a rebate on the rake you pay at the tables. If a poker room offers 30% rakeback, you will have 30% of the rake that you contribute returned to you. For example, if you accumulated $100 in rake with 30% rakeback, you would receive a $30 payment.

    Each poker room has a different rakeback policy and payment plan. We recommend consulting the individual poker room pages on our site for additional details. If a room is displayed within our list of offers with a number and %, then they will offer rakeback in some capacity. Rooms that do NOT offer rakeback are listed as 'VIP', where your valueback will come directly from that room's rewards program.

  • When are stats updated?

    We update stats weekly, typically on Thursdays. If you are curious about your stats between these weekly updates please contact our support staff. They can manually consult the reports and provide you with an up-to-date figure.

  • Where can I find the password for an upcoming freeroll tournament?

    If the password has been released for one of our exclusive tournaments it will be posted on our freerolls page. If a password is not listed on that page then we have not yet released it to the public, so stay tuned!

  • I am successfully linked on a poker room but my 'TheNuts Available Balance' never goes up?

    Over the years most poker rooms have elected to handle their rakeback payments internally. This means that the room will automatically calculate and issue the rakeback you have earned right to your account on their poker room. If you are curious when rakeback payments arrive on your room of choice, please consult that room's individual page on TheNuts.

  • I registered on a poker room but am still listed as 'Verifying with Room'?

    Once you have created your TheNuts account and added a poker room username to your profile, it will automatically start as ‘Verifying with Room’. Once we upload stats, and the poker username that you have listed in your rakeback account appears on those reports, your status will be automatically changed from ‘Verifying with Room’ to ‘Linked’.

    Do not wait for your account to show up as ‘Linked’ before you start playing. Many poker rooms won’t put players on the reports until they have made a deposit and started playing. Once you have registered through us on a given poker room, made a deposit, and played a few raked hands, your account status should switch to ‘Linked’ after our next stats update. If you are still listed as 'Verifying with Room' more than a week after making a deposit, please contact support.

  • Why are my rakeback earnings not as high as I expected?

    The rakeback you earn is generally not a direct percentage of your rake, but rather a percentage of the net revenue that the poker site has generated from your play (MGR: Monthly Gross Revenue). The formula for MGR is Total Rake - Deductions = MGR. You will receive your rakeback percentage from the final MGR number. Deductions are the main reason for unexpectedly low rakeback amounts.

  • Are total rake and MGR the same thing?

    While these two numbers can sometimes be the same, they are in fact different. Total rake is the sum of all rake you have contributed at the tables.

    Your Monthly Gross Revenue (MGR) is your total rake, minus your deductions. Poker rooms will occasionally deduct from rake for certain activities, whether it's receiving a bonus or transaction fees, each room has different policies. When you start playing on a new room it is always a good idea to familiarize yourself with their deduction policies to help maximize your rakeback.

  • Can I refer a friend to TheNuts?

    You can! After logging in to your TheNuts account you can select the ‘Referral Center’ tab to visit your affiliate page. From the affiliate page you can create a referral link and customize the commission that you would like to receive for each of the poker rooms that we offer. Check out our detailed referral guide for help getting started.

  • I referred a friend in the past but he is not tracked to me. Can you link him now?

    Unfortunately we cannot retroactively link players with existing rake histories to your referral code. If you refer a player, please make sure that they are listed on your affiliate page right after they sign-up. If they do not appear, please contact our support department as soon as possible. 

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